Opening a Slotlounge Account in Australia: The Address Decides the Rest

Writing the address

Australian addresses are entered with the street number and name, suburb, state abbreviation and a four-digit postcode. A unit or flat number should be written in the same position as on the document that will prove the address, because a unit number placed before the street on one page and after it on another reads as two different addresses to an automated comparison. Street types follow the same rule: if the document spells out Street, the form should too.

Evidence for the address

The casino asks for an address document of its choosing, recent and legible, showing the same name and residential address as the form. The upload goes into the account profile. A document that is cropped, blurred or carries glare from a flash is returned, and a second upload restarts the review, so one careful photograph saves more time than two quick ones.

For sending that photograph from the camera or library, see Slotlounge mobile document uploads and the handset’s verification desk.

• Photograph the document in daylight on a flat surface.
• Keep all four corners in view.
• Send a screenshot only if the casino asks for one.

Identity and payment evidence

The identity document has to show the full legal name, the date of birth and a valid date. The address document has to show the same name and residential address as the form. The payment method has to show the cardholder’s name, with the middle digits covered.
Identity is proved with the document named in the casino’s verification rules, valid and complete. The payment method is proved with a photograph of the card, the middle digits covered and the cardholder’s name visible, or with a screenshot of the wallet account. The full legal name on the identity document is the name to use throughout the form, since a middle name present in one place and absent in another can also prompt a request for further evidence.

The Slotlounge payment methods for Australia explain how the name rule applies to the route used for deposits and payouts.

Registration fields

1 The form asks for an email address and a password used nowhere else, the account currency (AUD for an Australian account), given name, surname and date of birth, the residential address and a mobile number. 2The terms and the age declaration are accepted in the form, marketing consent is a separate, optional box, 3and the link in the confirmation email completes the step.
Deposits are possible once the email is confirmed, while withdrawals wait for verification.

How the review runs

What is compared

Documents uploaded in the account profile are normally reviewed within a few hours and in any case within two business days. The review compares four sets of details: the form, the identity document, the address document and the payment method. ### When something fails
Live chat can say which of them failed, so that only the missing item is sent again.

The first deposit

Source of funds

A minimum deposit applies and is shown in AUD at the cashier. Funds should come from a card or wallet held in the registered name, because a payment from a card belonging to another person is a common reason for a withdrawal to be held. ### The bonus box
The Slotlounge welcome bonus in Australia is offered at this step as an option, and the choice has to be made before the deposit is confirmed.

Limits and support

Deposit limits, loss limits and session reminders can be set from the first day in the account settings. The National Gambling Helpline, on 1800 858 858, provides free confidential support 24 hours a day, and Gambling Help Online offers chat and email counselling.